Last Updated: August 2026
At Deal4U, we want you to be happy with your purchase. If you receive an incorrect, damaged or faulty item, please contact us so we can help resolve the issue.
1. Returns
You may request a return where an item is:
- Faulty or damaged
- Incorrectly supplied
- Significantly different from the product description
Items must generally be returned in their original condition and, where applicable, with their original packaging, accessories and proof of purchase.
2. Damaged or Incorrect Items
Please contact us as soon as possible after receiving your order if the item is damaged, faulty or incorrect.
To help us process your request, please provide:
- Your order number
- A description of the issue
- Photos of the damaged or incorrect item, where applicable
We will review your request and advise you of the next steps.
3. Change of Mind
For change-of-mind returns, eligibility may depend on the product, its condition and applicable consumer laws.
Some products may not be eligible for change-of-mind returns, particularly items that are personalised, opened for hygiene reasons, or otherwise excluded by law.
Please contact us before sending an item back to confirm whether your return is eligible.
4. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be processed using the original payment method.
The time required for the refund to appear in your account may depend on your bank or payment provider.
5. Exchanges
Where appropriate and available, we may offer an exchange for a faulty, damaged or incorrectly supplied product.
If the same product is unavailable, we may provide another appropriate resolution in accordance with applicable consumer law.
6. Return Shipping
If an item is faulty, damaged or incorrectly supplied, Deal4U will work with you regarding reasonable return shipping arrangements.
For change-of-mind returns, return shipping costs may apply depending on the circumstances and applicable policy.
7. Non-Returnable Items
Certain products may not be eligible for return due to their nature, hygiene requirements, personalised specifications or other applicable restrictions.
If you are unsure whether your item can be returned, please contact us before sending it back.
8. Consumer Guarantees
Nothing in this Refund and Returns Policy limits or excludes any rights you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable New Zealand laws.
Where a product does not meet applicable consumer guarantees, we will provide the remedy required by law.
9. How to Request a Return
To request a return or refund, please contact Deal4U through our Contact Us page and provide your order number and details of the issue.
Please do not send products back without contacting us first, as we need to provide the appropriate return instructions.
10. Contact Us
For questions about returns, refunds or exchanges, please contact our customer support team through the Contact Us page on the Deal4U website.
